If you need help or support using the Core CMS, please get in touch with our dedicated Support Desk by sending an email to support@cubecreative.co.uk.

The system will automatically create a support ticket number, which should be used for all further communications with our agents.

Minimum requirements for every support ticket:

• A support contract must be in place and valid at the time of the request.
• Exceptions:
  • The website/application is within the first 30 days since the official go-live date.
  • The customer has opted in for PAYG rate instead of a monthly contract.
  • If the website/application is hosted with Digitalogy and the issue is related to:
    • Website downtime
    • Critical errors displayed on the website
    • Hacks or critical code errors
    • Unauthorized access to online accounts
    • IP blocked by Cube’s Firewall

Additional Support Ticket Guidelines:

• Only one issue or question per ticket.
• The issue/question must be related to at least one of Digitalogy’s web services.

To discuss our Support Contract options, please call 0161 920 0011.