Getting help with CoreCMS | CoreCMS guides
Contact Digitalogy through your agreed support channel, or use the Knowledge Hub’s Raise a support ticket page. Clear examples help us investigate your request.
How to use it
- Describe what you were trying to do and what happened.
- Include the website address and the affected page or administration screen.
- Add the steps needed to reproduce the issue and the approximate time it occurred.
- Attach a screenshot with passwords and personal information removed.
- Tell us whether the issue affects one user, one page or the whole website.
Before you finish
Keep one issue per ticket where practical. Support arrangements and response times follow your agreement with Digitalogy. Do not send passwords or API keys.
Related guides
- Accessing CoreCMS
- Understanding the CoreCMS interface
- The administration sidebar
- Using the page builder
- Containers, rows and columns
- Adding and editing components
- Page-specific settings
- Saving and publishing changes
- Before you publish
- Desktop, tablet and mobile layouts
- Managing columns and alignment
- Saved Blocks and reusable layouts
- Buttons and linked content
- Page revisions and restoring content
- Duplicating a page
- Media Manager
- Plugins and modules
- Getting help with CoreCMS
- CoreCMS: start here
- CoreCMS Form Builder
- Website Analytics
- Managing website search
- DigiSEO: checking a page
- DigiAccess accessibility toolbar